FAQ'S

  • General Information

    Who are we?
    At UTLEC, our mission is to provide our customers with one of the best products and shopping experiences. We offer high-quality, innovative products to elevate your daily life.

    Is your website secure?
    Absolutely! UTLEC is a secure and trustworthy website. We use advanced encryption to protect your personal and payment information, so you can shop with confidence.

    Shipping & Delivery

    How long does shipping take?
    Our shipping times are typically 8-12 days. Once your order ships, you will receive a tracking number to monitor your shipment’s progress.

    Do you offer free shipping?
    Yes, we offer free shipping on all orders. No additional fees apply.

    Can I track my order?
    Yes, you will receive a tracking number via email once your order is shipped. Use this to track your delivery in real time.

    Orders & Cancellations

    Can I cancel my order?
    Yes, if you need to cancel your order, please contact us immediately. Reach out to us via chat bubble in the right of your screen. We will be happy to help out!

    What payment methods do you accept?
    We accept multiple payment methods, including major credit and debit cards. Our checkout process is quick and secure.

    How do I contact you?
    If you need assistance, you can contact us through the following:

    Returns & Refunds

    What is your return policy?
    We offer a 30-day return policy. If you are not completely satisfied with your purchase, contact us within 30 days for a refund or exchange.

    Do I have to pay for return shipping?
    No, return shipping is free. Simply reach out to us for assistance, and we’ll guide you through the process.

    Customer Support

    Where can I get help?
    Our customer support team is here for you in different languages! You can reach us via email, phone, or use the bubble chat located at the bottom-right corner of our website for instant assistance. We will respond within 24 hours.

    Can I check your policies?
    Yes, you can review our policies anytime. Visit the Policies section on our website for detailed information about shipping, returns, privacy, and more.

    Additional Information

    • Trustworthy Shopping: UTLEC is committed to providing a secure shopping experience with a user-friendly website and reliable customer service.
    • Versatile Payment Options: We accept a variety of cards to make your checkout experience seamless.
    • Innovative Products: From retro-style speakers to compact humidifiers, we’re proud to offer a range of exciting and practical items.

    If you have any further questions or concerns, please don’t hesitate to get in touch. Thank you for choosing UTLEC!